Technical Support Representative
At Performance Diesel the foundation of our company is to ensure customer satisfaction loyalty and the best support in the industry.
We are looking to add to our technical support team to make sure that our customers receive personalized service and support for our Big Boss Products.
Technical support representatives are responsible for answering customers questions concerns troubleshooting issues with devices or software as well as giving customers advice and direction on how to extract the most value out of our products and services.
Technical Support provides excellent customer service and product knowledge to provide the best customer experience possible.
Exceptional attention to detail problemsolving researching notetaking and case logging will streamline efforts to fix critical issues in the field.
This will result in our teams providing the best customer success and experience in the industry.
Relationships will include all sales staff QA returns production shipping departments and engineering employees.
Essential Duties Responsibilities Customer Success mentality Positive attitude and genuine interactions with our customers through phone chat and email.
Gathers customers data documents it and determines troubleshooting steps by evaluating and analyzing the symptoms.
Answer support questions related to Ecm tuning Big Boss products and connectivity between products and computer hardware as well as explain features of products.
Must remain undistracted and focused on the customer always Must follow specific requirements regarding logging customer interactions in our CRM and other software.
Minimum Requirements year or more in customer service andor call center environment.
Excellent Customer Service phone etiquette and professionalism.
High school diploma or equivalent.
Basic computer skills and troubleshooting.
Including drivers USB and internet connectivity.
WPM or higher ability to actively listen and type out key information at the same time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking to add to our technical support team to make sure that our customers receive personalized service and support for our Big Boss Products.
Technical support representatives are responsible for answering customers questions concerns troubleshooting issues with devices or software as well as giving customers advice and direction on how to extract the most value out of our products and services.
Technical Support provides excellent customer service and product knowledge to provide the best customer experience possible.
Exceptional attention to detail problemsolving researching notetaking and case logging will streamline efforts to fix critical issues in the field.
This will result in our teams providing the best customer success and experience in the industry.
Relationships will include all sales staff QA returns production shipping departments and engineering employees.
Essential Duties Responsibilities Customer Success mentality Positive attitude and genuine interactions with our customers through phone chat and email.
Gathers customers data documents it and determines troubleshooting steps by evaluating and analyzing the symptoms.
Answer support questions related to Ecm tuning Big Boss products and connectivity between products and computer hardware as well as explain features of products.
Must remain undistracted and focused on the customer always Must follow specific requirements regarding logging customer interactions in our CRM and other software.
Minimum Requirements year or more in customer service andor call center environment.
Excellent Customer Service phone etiquette and professionalism.
High school diploma or equivalent.
Basic computer skills and troubleshooting.
Including drivers USB and internet connectivity.
WPM or higher ability to actively listen and type out key information at the same time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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