Advanced Medical Support Assistant
The incumbent is responsible for scheduling, canceling and re-scheduling patient appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter completion in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other clinics, other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e. TRICARE, sharing agreements, etc.). The incumbent reviews patients' records and physicians' orders on a variety of records, and selects, completes and routes requests for patient activities and treatment procedures. The incumbent is accountable for adherence to all organizational and departmental policies, directives and standards pertaining to all job functions, especially the universal scheduling process, the use of electronic wait lists and the recall system, pre-registration updates, check-in, check-out, clinic clean-up, patient confidentiality and privacy laws, business office policies and insurance capture. The incumbent uses computers to perform a wide variety of record keeping, correspondence and tracking operations to include inputting, deleting, retrieving, manipulating, and correcting information in databases or automated records. Work Schedule:
Multiple Shifts Available Financial Disclosure Report:
Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/17/2019. Basic Requirements:
U.S. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) Experience and Education:
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs. Certification:
None required. Grade Determinations:
One year of experience equivalent to the next lower grade level (GS-05). Demonstrated Knowledge, Skills, and Abilities. Experience must demonstrate the KSA's listed Below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/53, Part II, Appendix G45, Qualification for Medical Support Assistant. Physical Requirements:
The work requires some physical exertion such as prolonged periods of sitting, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items; keyboard operation, and use of telephone.
Estimated Salary: $20 to $28 per hour based on qualifications.
Multiple Shifts Available Financial Disclosure Report:
Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/17/2019. Basic Requirements:
U.S. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) Experience and Education:
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs. Certification:
None required. Grade Determinations:
One year of experience equivalent to the next lower grade level (GS-05). Demonstrated Knowledge, Skills, and Abilities. Experience must demonstrate the KSA's listed Below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/53, Part II, Appendix G45, Qualification for Medical Support Assistant. Physical Requirements:
The work requires some physical exertion such as prolonged periods of sitting, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items; keyboard operation, and use of telephone.
- Department:
0679 Medical Support Assistance - Salary Range:
$37,843 to $49,200 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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