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CSR - Medical Inquiries

The Customer Service Rep must be knowledgeable of medical billing and all equipment/supplies provided by Alpine Home Medical. The CSR must model a standard of excellence in providing superior customer service (both over-the-phone and in person). Responsible for competently and efficiently performing all tasks related to the order intake process in a friendly, professional manner. Knowledge of third party medical reimbursement procedures is very important in this role.
Experience/Knowledge/Personality:
1. Absolutely must have superior customer service skills with the ability to quickly identify customer needs and provide effective solutions using polished people skills
2. Ability to function as a polite and cooperative team member with a positive attitude.
3. Must be a self-starter and be able to work effectively with minimal supervision
4. Must have effective computer skills and ability to multi-task.
5. Superior communication skills are required (Oral and written).
6. Attention to detail is critical
7. Ability to effectively handle multiple tasks with numerous interruptions is a must.
8. Must display a can do attitude and the ability to smile over the phone in all customer interactions.
9. Prior experience in HME industry is a plus
10. Prior experience with medical insurance providers is a plus
11. Bilingual (Spanish/English) is a plus
Responsibilities
And Duties:
1. Answer incoming phone calls; accurately assist customers with medical billing questions and/or disputes.
2. Must be able to readily identify customer needs, build and foster positive customer relationships, and provide solutions to customers.
3. Responds appropriately and accurately to customer questions and concerns with superior customer service skills.
4. Performs other duties as deemed appropriate by management.
Education:
1. High school diploma or G.E.D. equivalent.
2. 2-year Associates Degree preferred
Contact: Bob Wadman
Email: hr@alpinehme.com
Please send resume via e-mail to hr@alpinehme.com
Include in subject line: âCSR â" St George, UT 13-1218â

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