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Counter Sales - Truck Parts

JOB DESCRIPTION
POSITION TITLE: Counter Sales Representative
REPORTS TO: Store Manager
OVERALL PURPOSE:
To service customers by phone or in person through sales of light duty and heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit. Work requires substantial knowledge of items sold.
JOB DIMENSIONS:
Personnel Management: Individual Contributor
Compensation: Non-exempt hourly position, salary depends on experience (DOE)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Help determine and obtain light duty and heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
Locate and obtain ordered part for customer from central warehouse or branch.
Determine sales price for customers for each sale in accordance with company procedure.
Handle warranty or defective parts for customers in accordance with company procedure.
Write up approved charge sale in accordance with company procedure
Special order parts on an emergency basis when necessary and appropriate.
Process approved credits for customer when merchandise is returned.
Maintain confidentiality of pricing lists and structures as required by company procedure
Answer customers' questions about products, prices, availability, and product features.
Provide customers with product catalogs.
Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
Ensure that product catalogs are current. Discard old ones and replace with new ones.
May include handling and valuing returned cores
Experience / Education / Skills (preferred):
High School Diploma (or GED or High School Equivalence Certificate)
Basic knowledge level of Windows operating environment and other software programs
Minimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred.
Ability to communicate clearly with customers

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