Patient Access & Services Representative
Vista Healthcare/Southwest Spine & Pain Center Vista Healthcare/Southwest Spine & Pain Center Saint George, UT Saint George, UT Full-time Full-time Estimated:
$31K - $39.
2K a year Estimated:
$31K - $39.
2K a year 14 days ago 14 days ago 14 days ago Vista Healthcare/Southwest Spine and Pain is hiring for a Patient Access and Services Representative.
Individual must be able to multi-task and interact well with co-workers and patients.
Computer literacy is a must as all records are electronically based.
Compensation will be competitive.
Hiring for both Part Time & Full Time Position is in our Administrative Offices.
Flexible schedules available for mornings, afternoons, etc.
Responsibilities include, but are not limited to, the following:
Welcomes and greets patients and visitors in person Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
Optimize patient satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
Scheduling within the guidelines of multiple providers, verifying schedules and insurances Assure the accurate new patient packet is mailed or emailed at time of scheduling.
Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
Demographic information Collect and post/record payments Cost Estimates Verify insurance coverage, benefits, and client financial responsibility Max out of pocket Deductible Co Pay Co-Insurance Scheduling appointments for multiple providers Scheduling within the guidelines of each provider, verifying schedules and insurances Keeps patient appointments on schedule by notifying provider of patient arrival; reviewing service delivery compared to schedule and reminding provider of service delays Maintain reception areas Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times Coordination of patient referrals Ability to multitask Maintains operations by following policies and procedures and reporting needed changes Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
Demonstrate respect for our patients and fellow care team members in every interaction.
Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
Always maintain a professional and positive attitude.
Demonstrate teamwork and support for fellow care team members by offering assistance.
Requirements:
Must have high school diploma or GED Computer proficiency and phone skills are required Excellent communication and customer service skills Positive attitude Team player Healthcare Experience (preferred) but we will train the right person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31K - $39.
2K a year Estimated:
$31K - $39.
2K a year 14 days ago 14 days ago 14 days ago Vista Healthcare/Southwest Spine and Pain is hiring for a Patient Access and Services Representative.
Individual must be able to multi-task and interact well with co-workers and patients.
Computer literacy is a must as all records are electronically based.
Compensation will be competitive.
Hiring for both Part Time & Full Time Position is in our Administrative Offices.
Flexible schedules available for mornings, afternoons, etc.
Responsibilities include, but are not limited to, the following:
Welcomes and greets patients and visitors in person Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
Optimize patient satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
Scheduling within the guidelines of multiple providers, verifying schedules and insurances Assure the accurate new patient packet is mailed or emailed at time of scheduling.
Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
Demographic information Collect and post/record payments Cost Estimates Verify insurance coverage, benefits, and client financial responsibility Max out of pocket Deductible Co Pay Co-Insurance Scheduling appointments for multiple providers Scheduling within the guidelines of each provider, verifying schedules and insurances Keeps patient appointments on schedule by notifying provider of patient arrival; reviewing service delivery compared to schedule and reminding provider of service delays Maintain reception areas Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times Coordination of patient referrals Ability to multitask Maintains operations by following policies and procedures and reporting needed changes Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
Demonstrate respect for our patients and fellow care team members in every interaction.
Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
Always maintain a professional and positive attitude.
Demonstrate teamwork and support for fellow care team members by offering assistance.
Requirements:
Must have high school diploma or GED Computer proficiency and phone skills are required Excellent communication and customer service skills Positive attitude Team player Healthcare Experience (preferred) but we will train the right person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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