Housekeeper/Assistant
4.
0 Saint George, UT Saint George, UT Part-time Part-time $15.
00 - $16.
50 an hour $15.
00 - $16.
50 an hour Overview:
The Housekeeping Assistant is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities:
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Ensure compliance to Standard of the Week training, using the steps to effective training according to Hotel standards.
Maintain a regularly scheduled cleaning program (i.
e.
floor care, hard cleaning, mattress flipping, etc.
) and maintain a detailed checklist for each position.
Assist in maintaining and controlling all housekeeping equipment.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.
).
Ensure that large guestroom turns are managed efficiently.
Ensure consistency with departmental opening and closing procedures.
Carry a radios at all times.
Develop employee morale and ensure training of Housekeeping personnel.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
Ensure guest privacy and security through correctly following Highgate Hotel procedures.
Monitor work orders and submit to Engineering according to hotel procedures.
Follow up on work orders to ensure completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergency situations using information contained in MSD sheets.
Keep MSD sheets current and easily available.
Balance and clear room status nightly; compare the p.
m.
housekeeping report with the PMS room status report and resolve any discrepancies.
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Hotel policies and house rules.
Understand hospitality terms.
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
Manage and organize large turn days (including group check-ins or check-outs).
Monitor out-of-order, out-of-service, discrepant and show rooms.
Must maintain constant communication with Guest Services.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
Maintain and monitor Lost and Found procedures and policies according to Hotel standards.
Maintain key control system for house keys.
Ensure participation within department for monthly Hotel team meeting.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Monitor all V.
I.
P.
's, special guests and requests.
Review Housekeeping log book and Guest Request log on a daily basis.
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Ensure overall guest satisfaction.
Job Type:
Part-time Pay:
$15.
00 - $16.
50 per hour
Benefits:
Employee discount Flexible schedule Health insurance Life insurance Paid time off Schedule:
8 hour shift Weekends only Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Saint George, UT Saint George, UT Part-time Part-time $15.
00 - $16.
50 an hour $15.
00 - $16.
50 an hour Overview:
The Housekeeping Assistant is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities:
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Ensure compliance to Standard of the Week training, using the steps to effective training according to Hotel standards.
Maintain a regularly scheduled cleaning program (i.
e.
floor care, hard cleaning, mattress flipping, etc.
) and maintain a detailed checklist for each position.
Assist in maintaining and controlling all housekeeping equipment.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.
).
Ensure that large guestroom turns are managed efficiently.
Ensure consistency with departmental opening and closing procedures.
Carry a radios at all times.
Develop employee morale and ensure training of Housekeeping personnel.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
Ensure guest privacy and security through correctly following Highgate Hotel procedures.
Monitor work orders and submit to Engineering according to hotel procedures.
Follow up on work orders to ensure completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergency situations using information contained in MSD sheets.
Keep MSD sheets current and easily available.
Balance and clear room status nightly; compare the p.
m.
housekeeping report with the PMS room status report and resolve any discrepancies.
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Hotel policies and house rules.
Understand hospitality terms.
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
Manage and organize large turn days (including group check-ins or check-outs).
Monitor out-of-order, out-of-service, discrepant and show rooms.
Must maintain constant communication with Guest Services.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
Maintain and monitor Lost and Found procedures and policies according to Hotel standards.
Maintain key control system for house keys.
Ensure participation within department for monthly Hotel team meeting.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Monitor all V.
I.
P.
's, special guests and requests.
Review Housekeeping log book and Guest Request log on a daily basis.
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Ensure overall guest satisfaction.
Job Type:
Part-time Pay:
$15.
00 - $16.
50 per hour
Benefits:
Employee discount Flexible schedule Health insurance Life insurance Paid time off Schedule:
8 hour shift Weekends only Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
