Customer Service Representative
3.
1 Saint George, UT Saint George, UT Full-time Full-time $19 - $21 an hour $19 - $21 an hour 12 days ago 12 days ago 12 days ago Red Mesa Science & Refining is a large-scale raw materials manufacturer and supplier of CBD and CBG isolate and distillate as well as several other minor cannabinoids.
As a B2B producer our customers are wholesale end product formulating businesses that specialize in contract manufacturing, white labeling and private labeling activities.
We are searching for a talented and experienced Customer Service Representative who supports the delivery of products to consistently meet customer expectations.
As a science-based business that operates in a ISO9001:
2015 and cGMP environment, prior experience in this professional setting is a must.
The Customer Service Representative assist customers with inquiries related to a company's products and services.
This individual is responsible for maintaining adequate company and product knowledge to provide proficient service.
Additional qualifications, responsibilities and authorities are described in the tables below.
Qualities:
? Works well with others to achieve common goals.
? Strives to deliver high-quality service.
? Displays a positive outlook.
? Problem-solving oriented.
? Proficient in written and verbal communication ? Self-motivate Responsibilities ? Maintaining an accessible and organized filing system for the Sales Team.
? Provide assistance to management team members and executives as needed.
? Create and process sales orders.
? Promote customer focus throughout the organization.
? Expediting requested rush orders and altering sales orders and shipping information as required.
? Collect payment from customers and record it in the system.
? Communicate with customers to provide order confirmations, shipping details, and answer inquiries, complaints, and other miscellaneous questions.
? Collaborate with other departments to ensure products are readily available.
? Process and manage customer orders, including verifying order details, pricing, and stock inventory.
? Helping maintain Customer Relationship Management platforms.
? Maintain excel spreadsheet of all sales transactions.
? Maintain current and accurate document records, a record of change incorporation and, where required, coordinate these incorporations.
? Review equipment records and other documentation relevant to the QMS for completeness.
? Support all change control in-process and completed documentation.
? Support timeliness of recall activities as defined in procedure.
? Adhere to federal, state, and local requirements for hygienic and safe operations.
? Adhere to developed processes and standards for written entries and/or records.
Qualifications and Experience ? High School Diploma, GED, or suitable equivalent ? 1
years customer service experience, preferably in related field.
? Proficient computer skills.
? Proficient with MS Office suites.
? Excellent phone etiquette and strong people skills.
? Outstanding communication skills, both verbal and written.
? Ability to sit at a desk for extended periods.
? Must be able to adapt quickly to changes in policy, procedure, and technique.
? Demonstrate self-motivation and initiative.
? Must be able to work well in a group and independently.
? Willingness to assist other departments to develop solutions and metrics that improve company quality standards.
? Helpful to have basic understanding of the Industrial Hemp Production and Medical Marijuana laws, rules and regulations set forth by the state.
? Must be at least 18 years of age and must pass UT and Federal background checks.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Saint George, UT 84790:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Saint George, UT Saint George, UT Full-time Full-time $19 - $21 an hour $19 - $21 an hour 12 days ago 12 days ago 12 days ago Red Mesa Science & Refining is a large-scale raw materials manufacturer and supplier of CBD and CBG isolate and distillate as well as several other minor cannabinoids.
As a B2B producer our customers are wholesale end product formulating businesses that specialize in contract manufacturing, white labeling and private labeling activities.
We are searching for a talented and experienced Customer Service Representative who supports the delivery of products to consistently meet customer expectations.
As a science-based business that operates in a ISO9001:
2015 and cGMP environment, prior experience in this professional setting is a must.
The Customer Service Representative assist customers with inquiries related to a company's products and services.
This individual is responsible for maintaining adequate company and product knowledge to provide proficient service.
Additional qualifications, responsibilities and authorities are described in the tables below.
Qualities:
? Works well with others to achieve common goals.
? Strives to deliver high-quality service.
? Displays a positive outlook.
? Problem-solving oriented.
? Proficient in written and verbal communication ? Self-motivate Responsibilities ? Maintaining an accessible and organized filing system for the Sales Team.
? Provide assistance to management team members and executives as needed.
? Create and process sales orders.
? Promote customer focus throughout the organization.
? Expediting requested rush orders and altering sales orders and shipping information as required.
? Collect payment from customers and record it in the system.
? Communicate with customers to provide order confirmations, shipping details, and answer inquiries, complaints, and other miscellaneous questions.
? Collaborate with other departments to ensure products are readily available.
? Process and manage customer orders, including verifying order details, pricing, and stock inventory.
? Helping maintain Customer Relationship Management platforms.
? Maintain excel spreadsheet of all sales transactions.
? Maintain current and accurate document records, a record of change incorporation and, where required, coordinate these incorporations.
? Review equipment records and other documentation relevant to the QMS for completeness.
? Support all change control in-process and completed documentation.
? Support timeliness of recall activities as defined in procedure.
? Adhere to federal, state, and local requirements for hygienic and safe operations.
? Adhere to developed processes and standards for written entries and/or records.
Qualifications and Experience ? High School Diploma, GED, or suitable equivalent ? 1
years customer service experience, preferably in related field.
? Proficient computer skills.
? Proficient with MS Office suites.
? Excellent phone etiquette and strong people skills.
? Outstanding communication skills, both verbal and written.
? Ability to sit at a desk for extended periods.
? Must be able to adapt quickly to changes in policy, procedure, and technique.
? Demonstrate self-motivation and initiative.
? Must be able to work well in a group and independently.
? Willingness to assist other departments to develop solutions and metrics that improve company quality standards.
? Helpful to have basic understanding of the Industrial Hemp Production and Medical Marijuana laws, rules and regulations set forth by the state.
? Must be at least 18 years of age and must pass UT and Federal background checks.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Saint George, UT 84790:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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